Privacy Policy

Welcome to City Link Passengers Transport website ([ CITY LINK PASSENGERS TRANSPORTATION VIA LUXURIOUS CARS ]). This Privacy Policy outlines how we collect, use, and protect your information when you use our services or access our website and mobile applications ("apps"). By accessing our services or website/apps, you agree to the terms described herein.

Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, contact information (e.g., email addresses, phone numbers), and other identifying details provided when using our services, signing up for accounts, or contacting customer support.
• Payment Information: When making payments, we may collect financial information, such as credit card details, for billing and transaction processing. Please note that sensitive payment information is securely handled by our trusted payment processors.
• Usage Data: We gather data about your interactions with our website, apps, and services, including browsing history, pages visited, session duration, and referral sources. This information helps us understand user behavior and improve our offerings.
• Location Information: To provide our core transportation services, our Citylink apps require access to your device's location services. We collect precise location data (GPS and network-based) when the app is running in the foreground (app open and on-screen) and background (app open but not on-screen). This is essential for:
  • Matching passengers with available drivers and rides nearby.
  • Updating passengers on the real-time location of their assigned vehicle.
  • Updating drivers on the passenger's location for pickup.
  • Monitoring the progress of ongoing rides for safety and service quality.
  You can control or disable location services through your device settings, but this may significantly impact the functionality of our ride-hailing services.

How We Use Your Information

We utilize the collected information for the following purposes:

• Service Delivery: We use personal, payment, and location information to provide and fulfill transportation services, process payments, match drivers and passengers, track rides, and meet customer requests. Customer information is crucial for booking, confirming reservations, dispatching vehicles, and communicating service updates.
• Customer Support: We may use your contact information to address inquiries, resolve issues, and provide assistance. This includes responding to customer queries and resolving transportation-related matters.
• Communication: We send service-related updates (including ride status and location updates), notifications, and promotional materials to enhance your experience and keep you informed about our services. You can manage your communication preferences, including opting out of promotional materials.
• Improvement: We analyze usage and location data to enhance our services, website, apps, and user experience. This helps us optimize routes, improve dispatch algorithms, tailor our offerings to better serve your needs, and improve safety features.
• Safety and Security: Location data is used to monitor rides for safety purposes and to assist in incident response.

Protection of Information

We are committed to safeguarding your information. We implement technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, and destruction, and maintain its confidentiality. However, it's essential to recognize that no data transmission over the internet or method of electronic storage can be entirely secure, and we cannot guarantee absolute security.

Disclosure to Third Parties

We may share your information with trusted third parties only when necessary to provide our services. This includes sharing location data between passengers and drivers for a specific ride, payment processors for transaction handling, service providers who support our operations (e.g., mapping services, cloud hosting), or business partners. These third parties assist in facilitating our services. Rest assured that we do not sell or rent your personal information to third parties for their marketing purposes. Payment details are shared with customer consent.

Customer Consent

We prioritize your privacy. By using our services, you consent to the collection and use of your information as described in this policy, including location data essential for the service. Personal information and payment details are only shared with third parties as outlined above, primarily with your explicit or implied consent necessary for service provision (e.g., sharing location with your driver). Before sharing information for purposes beyond core service delivery, we will seek appropriate authorization where required by law.

Your Choices

You have the option to manage your communication preferences and update your personal information through your account settings. You can typically control location data access through your mobile device's settings. If you wish to access, modify, or request deletion of your personal information held by us, please contact us using the information provided in the "Contact Us" section. Please note that disabling location services or deleting essential personal information may prevent you from using some or all of our services.

Cookies and Tracking Technologies

We may use cookies and similar technologies on our website and apps to enhance your user experience, improve functionality, analyze usage, and track user activity. You can adjust your browser or device settings to manage cookies, but please note that this may affect website or app functionality.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, to address legal requirements, or to improve transparency. We will notify you of significant changes by posting the updated policy on our website and/or app, or through other communication channels. The "Effective Date" at the top indicates the last revision date. Please check back periodically for updates.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us using the following information:

Email: info@citylink.ae

Operations: operations@citylink.ae

Phone: 600555550

CITY LINK Passengers Transportation via Luxurious Cars - Sole Proprietorship L.L.C.